Pay for the volume, not for the answer
Every plan gets the same identification. The free one is not a worse answer with a slower model, it is the same answer three times a month.
Plans
Free
€0.00no card, no expiry
- 3 identifications a month included
- One person included
- History is not kept not included
- Substitute families when a code is not in our tables included
- Identifications are yours alone not included
Tech
€12.00a month
- 150 identifications a month included
- One person included
- Full searchable history included
- Substitute families when a code is not in our tables included
- Identifications are yours alone not included
Tech, yearly
2 months free€120.00a year
€10.00 a month, billed once a year.
- 150 identifications a month included
- One person included
- Full searchable history included
- Substitute families when a code is not in our tables included
- Identifications are yours alone not included
Shop
€39.00a month
- 600 identifications a month included
- A team of up to 3 people, sold to businesses included
- Full searchable history included
- Substitute families when a code is not in our tables included
- One allowance, and identifications any member can carry on included
Prices are net. VAT is added at checkout at the rate for your country. A business elsewhere in the EU with a valid VAT ID is invoiced under the reverse charge and pays no VAT to us. Everything is billed in euros. Shop is sold to businesses only; the VAT on it is worked out the same way.
Cancelling
- Cancel from your account page whenever you like. No email, no form, no retention offer in the way.
- Access continues to the end of the period you have already paid for, and then stops. Nothing is prorated and a part-used period is not refunded.
- One exception, if you buy as a consumer: you can withdraw within 14 days of buying. You pay for the part of the period you had and we refund the rest. Section 7a of the terms has the detail.
- Change your mind before the period ends and you can resume without a gap, on the same subscription.
- Your past identifications are not deleted when a subscription ends. You keep them, and you can export or delete them yourself at any time.
There is no trial that quietly starts charging, nothing is pre-ticked, and no plan renews at a different price from the one on this page without us telling you first.
Questions people ask
What counts as an identification?
Anything that uses the model: reading the marking off a photo, or Help me choose ranking the parts against what you told us. A photo that goes on to Help me choose counts once. Typing a code and reading the results never counts, with or without an account.
What happens when I use up the month?
The next identification is blocked until the month rolls over or you subscribe. Typed search keeps working. We do not stretch the count by giving you a cheaper answer, because a cheaper answer here is a wrong answer.
Is the monthly count a balance I can save up?
No. It is a fair-use limit and it resets on the first of the month in UTC. It does not roll over and it cannot be topped up. 150 a month is well above a full-time bench. If you are over it regularly, Shop is the plan you want.
Do I need an account to try it?
No. The free identifications work signed out and you get the full result page and a shareable link. An account is what keeps your history and holds the free months you earn from confirmations.
Do confirmations really earn free months?
Yes, and we would rather say why than call it a reward. A confirmed fix with a named part is verified training data that exists nowhere else. Paying for it in months is cheaper for us than guessing, and more honest than pretending it is a loyalty scheme. It applies to identifications: marking a part from typed search as the one you found is recorded, but does not earn a month, because nothing was checked to get there.
What happens if my card fails?
You keep access while we retry. The retries are at 1, 3, 7 days after the first failure, and we email you each time with a link to fix it. After the last failed attempt the subscription ends and access stops. Nothing is charged twice, and no debt is carried over.
Can three of us share one Tech seat?
Please do not. Tech is one person and the fair-use limit assumes it. Shop is a team of up to 3 people with 600 identifications a month between them, and each of them sees the team's identifications, so the second technician on the same repair opens the first one's and carries on where it was left.
How does a Shop team work, and what stays mine?
A business buys Shop, and the person who buys it owns the team. They invite colleagues by email address, and each joins by signing in with that address. Members share the one monthly allowance, and see, open and continue one another's identifications, with who started each. What you identified before joining stays yours, publishing a result to a link stays with whoever started it, and the team sees each member's email address. The team is managed on the website.
What happens to my board photos?
They are used for the identification and the confirmation record, and for nothing else unless you switch that on yourself. They are stored in the EU, you can delete them, and the privacy policy says exactly who touches them.
Judge it before you pay for it
Run a part you have already identified and see whether the reasoning matches yours. That is a better test than anything on this page.