Delete your account

• The account itself, and your sign-in with Google if you used it.
• Every identification, with its photographs, results and answers.
• Every sign-in session, on every device, the moment you confirm.
• A subscription paid on this website. It is set to end with the period already paid for, and nothing further is charged.
• Not a subscription bought in the iPhone or Android app. Apple or Google goes on charging for it until you cancel it in the App Store or Google Play. Closing the account does not cancel it, and we cannot cancel it for you, so cancel it there first.

• Invoices and the VAT evidence behind them, for 10 years. Tax law requires it, and GDPR Art. 17(3)(b) allows it. They stay attached to the order, no longer to an account.
• A marking and part number you confirmed, if we added it to our marking database. It is stored with no link to you or your account.
• The record that you asked, for 24 months: a keyed hash of the address, never the address itself, so we can show the request was honoured.
• The record that the account was closed and erased, for 24 months. It names the account by a random identifier, and your address is removed from it at erasure.

The privacy policy lists every other record and how long each is kept.

• The link arrives within a few minutes and works once, for 24 hours.
• The account closes the moment you confirm. You cannot sign in to it from then on.
• Everything listed above as deleted is erased for good 30 days later. Until then a mistaken or hostile deletion can still be undone: write to [email protected].

Write to [email protected] from the account’s address. We answer within one month, as GDPR Art. 12(3) requires.